Delivering care the Audley way means taking pride in everything we do – and setting the standard in our industry. Making sure we’ve got exactly the right people, delivering exactly the right care, at the best time for each and every one of our customers across the community lies at the heart of this. Thanks to the game-changing quality of the care we provide, Audley is going from strength to strength, which means lots of career development opportunities for you.
To effectively assist the care branch with all administration tasks and ensure that the office runs effectively.
Ensure that all customer enquiries are followed up within a reasonable timeframe
First point of contact for all calls and pass on any information to the relevant staff member
Participate in the on-call service
Visit new / potential clients with regards to their requirements
Assist the Branch Manager and the Deputy Branch Manager with issuing credit notes
Record all cheques received that are banked and pass onto head office
Send the completed mileage spreadsheet to the Branch Manager / Deputy Branch Manager before payroll and carry out spot checks on mileage claims
Manage the office petty cash
Ensure that all employee files are complete and contain the correct documentation
Creation of care plans, needs assessments and risk assessments and ensuring that they are delivered correctly
Ensure that training records for all staff are up to date, arrange training if required
Ensure that all ID badges are update and order when necessary
Ensure that all new starters have uniform and order when necessary. Ensure that there is stock available
Liaise with the Care Coordinators regarding new starter documentation and when inform them when new starters can go out shadowing
The above points are clearly not exhaustive and will grow as the business grows.
What you need to have:
Takes a systematic approach to problem solving, identifying root causes and implementing effective solutions.
Shows decisiveness and initiates action, both in response to and in anticipation of business issues.
Informs and challenges senior management on best practice.
Self motivated and actively seeks responsibility and takes accountability for own actions.
Shows determination in seeing tasks through to completion and is resilient in the face of adversity.
Communication & Influencing skills
Pro activity & Drive
Previous care experience (preferred)
What we offer:
Competitive Rates of Pay
Flexible hours that fir around you (depending the position)
Pension up to 5% employer contribution
E-Learning for personal development
Full training provided by our Academy
50% off food and drinks in our restaurants
Guest suites at employee rates
Cycle to work scheme
Refer a friend bonus scheme
Please click on the following link for more information on this role: Job Description